At Hantas, we want you to be satisfied with your purchase. If you are not completely satisfied with an item eligible for return, you may request a return in accordance with the terms below.

  1. Return Period

Return requests must be submitted within 30 days of the item’s delivery.

Unless otherwise required by applicable law, items received after the applicable return period may not be eligible for return.

  1. Return Conditions

To be eligible for return, items generally must meet the following requirements:

Unused or unworn
In original condition
With original tags attached (if applicable)
Include original packaging whenever possible
Show no signs of washing, damage, alteration, or excessive wear

For clothing, footwear, and accessories, please ensure the returned item is in a condition suitable for resale.

  1. Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, customization, “final-sale” status, or other restrictions disclosed at the time of purchase.

If a product is marked “final sale” or otherwise indicated as non-returnable, it may not be eligible for a refund unless otherwise required by applicable law.

  1. Damaged or Incorrect Items

Please contact us as soon as possible if you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered.

Please provide:

Order number
Description of the issue
Clear photos of the item and packaging (if applicable)

We will verify the situation and determine an appropriate solution.

  1. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the issue is due to a Hantas error, the customer may be responsible for return shipping costs.

If the return is due to our error or a confirmed product issue, we will coordinate appropriate return shipping arrangements with you.

  1. Refunds

Once we receive and inspect the returned item, we will process eligible refunds.

Approved refunds are typically issued to the original payment method.

Refund processing time: 3–5 days; this may vary depending on your bank, card issuer, or payment service provider.

  1. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us before returning your order. Depending on product availability, we may arrange an exchange for you or suggest that you place a new order and return the original item.

  1. How to Request a Return

To request a return, please contact:

Email: lenhansfa@hantas.shop

Please include your order number and the reason for the return in your email.

Please do not send items back without first contacting us and receiving return instructions.

  1. Contact Information

If you have any questions regarding returns or refunds, please contact:

Hantas
Email: lenhansfa@hantas.shop
Website: hantas.shop