What products does Hantas sell?

Hantas specializes in women’s fashion, including coats and jackets, dresses, trousers, footwear, bags, and other fashion essentials.

How can I contact Hantas?

You can contact our customer service team via email at:

lenhansfa@hantas.shop

For inquiries regarding existing orders, please include your order number in the email.

How do I place an order?

Browse our products, select the items and specifications you like, add them to your shopping cart, and proceed to the checkout page to complete your purchase.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

We will do our best to assist you before the order enters the shipping process; however, once processing or shipping has begun, we cannot guarantee that modifications or cancellations can be made.

How long does delivery take?

Delivery generally takes 3 days, though the timeframe varies depending on the destination, shipping method, carrier, customs clearance, and other factors.

For more information, please refer to our “Shipping Policy.”

Can I track my order?

If tracking is available, we will provide tracking information once the order has shipped.

Please note that it may take some time for tracking information to update after the carrier receives the package.

Can I return items?

Eligible items can generally be returned within 30 days of delivery, subject to the terms outlined in our “Refund and Return Policy.”

What condition must returned items be in?

Returned fashion items should generally be in their original, unused, unworn, and undamaged condition, with original tags and packaging intact (where applicable).

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at lenhansfa@hantas.shop, providing your order number and photos showing the issue.

We will verify the situation and assist you in resolving the matter properly.

How long does a refund take?

Once we receive and verify the eligible returned items, we will issue a refund to your original payment account within 5 days.

The time it takes for funds to appear in your account depends on your payment provider or financial institution.

Do you offer exchanges?

Exchange services are subject to product availability. Please contact customer service before returning an item so we can explore available options with you.

Do prices include taxes or duties? Taxes, duties, and import fees may vary depending on the destination and applicable local regulations. Unless otherwise stated at checkout, these costs are the responsibility of the customer.

How can I contact customer service?

For any customer service inquiries:

Email: lenhansfa@hantas.shop

We recommend including your order number and a clear description of your request in your email so that we can assist you more efficiently.