Thank you for shopping with Hantas. We aim to provide a smooth and reliable delivery experience for every order.

Order Processing

Orders are processed after payment has been successfully confirmed.

Orders are generally processed on the same day after successful payment confirmation. Processing may take additional time in certain circumstances, including high order volumes, product availability, weekends, holidays, or circumstances beyond our reasonable control.

Once your order has been shipped, shipping information or tracking details may be provided when available.

Shipping Time

The estimated shipping time is 3 days. Actual delivery times may vary depending on the destination, shipping method, carrier, customs procedures, weather conditions, and other factors.

The delivery estimate shown at checkout or provided with your order is an estimated timeframe and is not a guaranteed delivery date.

Unexpected delays may occur due to weather, carrier disruptions, customs processing, holidays, high shipping volumes, or other circumstances outside our control.

Shipping Carriers

Depending on the destination, shipping method, package size, availability, and other logistics considerations, orders may be shipped through one of our cooperating shipping carriers.

Our cooperating carriers may include USPS, UPS, FedEx, DHL, and other reputable local or international delivery providers.

Hantas reserves the right to select the appropriate shipping carrier for an order based on the destination, service availability, delivery efficiency, package characteristics, and other operational considerations.

The shipping carrier used for a particular order may therefore vary. Customers may not be able to select a specific carrier unless such an option is expressly provided at checkout.

Once a package has been transferred to the selected shipping carrier, delivery is subject to the carrier’s transportation procedures, schedules, and service conditions.

Shipping Address

Please make sure that your shipping address and contact information are accurate and complete before completing your purchase.

Hantas is not responsible for delays, failed deliveries, returned packages, or additional costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an incorrect address shortly after placing your order, please contact us as soon as possible:

Email: lenhansfa@hantas.shop

We will try to assist you before the order is shipped, but we cannot guarantee that an address can be changed after order processing or fulfillment has begun.

Tracking

Where tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers should use the tracking information provided to monitor the shipment status.

Lost or Delayed Packages

If your package appears to be significantly delayed, missing, or lost in transit, please contact us at lenhansfa@hantas.shop so that we can review the shipment information and assist you.

Where appropriate, Hantas may contact the relevant shipping carrier to request additional shipment information or initiate a carrier investigation.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, incorrect scans, transportation disruptions, severe weather, customs procedures, or other logistical issues.

Customs and Duties

For international orders, customers may be responsible for applicable customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs policies and import requirements vary by country. Hantas cannot guarantee that an international shipment will not be subject to additional charges or customs procedures.

Customers are responsible for providing any information or documentation reasonably required for customs clearance when applicable.

Delivery Issues

If a package is returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or reshipping costs may apply.

Customers should contact us promptly if they receive a delivery notification but cannot locate the package or if there is another delivery-related issue.

Contact

For shipping and delivery questions, please contact:

Email: lenhansfa@hantas.shop

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.