At hantas.shop, we’re committed to ensuring you’re satisfied with your baby toys. If you’re not satisfied with your purchase, here’s our refund policy:

  1. Refund Request
    You can submit a refund request within 14 days of receiving your order. Please ensure the product you’re returning is unused and in its original packaging, along with all accompanying tags and instructions.
  2. Refund Requirements
    The product must be in new condition, undamaged, and undamaged.
    The packaging must be complete, including all accessories and instructions.
    Proof of purchase (such as your order number or receipt) is required.
  3. Return Procedure
    Please submit a refund request through the customer service channels provided on our website. Our customer service team will provide detailed return instructions.
    Once your return request is approved, please ship the product back to our designated address at your expense (unless there is a quality issue).
  4. Refund Processing
    Once we receive the returned product and confirm it’s eligible for a refund, we’ll process the refund within two business days.
    The refund will be credited to your original payment account, though the processing time may vary depending on your bank’s processing speed. 5. Refund Ineligibility
    Refunds will not be issued in the following circumstances:

The 14-day refund request period has expired.

The product has been used or damaged.

The product has not been returned as requested (e.g., missing accessories, not in its original packaging, etc.).
We want you to have a satisfying shopping experience. If you have any further questions, please feel free to contact our customer service team; we’ll be happy to assist you. Thank you for choosing hantas.shop!